Why Does Strategic Outsourcing Make Sense?
A growing number of companies are discovering that selective or strategic outsourcing is the most flexible, cost-effective way to manage critical IT applications and infrastructures. Solutions like InSite are the reason why strategic outsourcing is becoming a reality for many companies. Unlike the old outsourcing model, where the outsourcer assumes complete control over a customer's equipment and/or staff, strategic outsourcing allows companies to contract only for the specific services that truly augment an IT department's core activities. This enables IT management to leverage specific outsourcing efficiencies for critical IT functions, (that would otherwise be too costly to perform internally). At the same time IT retains the level of overall control necessary to ensure that IT activities remain in alignment with strategic corporate objectives.
Managed Service Providers (MSPs) would seem to be a natural fit in the new strategic outsourcing world. Their remote monitoring and management of many different applications across a broad customer base should give them the advantage of the economies of scale. In theory they should be able to leverage a huge depth of technical resources and to acquire or build the kind of technology needed to maximize efficiencies in a way that individual companies can’t attain, when building internal solutions. Unfortunately, the standard methods of monitoring, data gathering and remote resolution often prevent MSP’s from truly delivering on the promise of strategic outsourcing.
However, the MSPs that utilize a true multi-tenant solution that is built from the ground up to overcome the common issues associated with VPN’s and typical remote monitoring consoles, are the only ones positioned to reach the goal of strategic outsourcing. These MSPs can offer an a la cart menu of services that avoids the typical lack of audit trails or need for remote root-level access to machines. When the MSP, the customer and any other required 3rd parties are all able to access the required information through a common data set and central platform, unprecedented divisions of responsibilities are enabled.
Why Kailea?
Kailea’s strategic 7x24 IT service capabilities, combined with the InSite platform, empower companies to break the traditional cycle of cost escalations characterized by alternating increases in resource requirements and tools aimed at improving IT operating efficiencies. By avoiding this negative spiral of cost, companies can enhance their IT department’s ability to support more strategic initiatives. By strategically outsourcing with Kailea, a company’s internal resources can be redeployed to business-critical projects that enhance a business’ service quality and competitiveness, which has the combined effect of decreasing costs and improving profitability.
Even short periods of downtime can cause decreased productivity, dissatisfied customers and ultimately lost revenues. But, maintaining high levels of network availability requires an investment in technology that is often beyond the reach of many companies. So, taking advantage of Kailea’s unique NOC service offerings can really make a difference in a company’s bottom line.
In order for a company to take advantage of the benefits offered by new technologies, it must constantly evaluate, install and integrate new hardware and software. As a result, IT departments that are already stretched for time and money are faced with the ongoing task of training existing staff or searching for new engineers and technicians. By outsourcing NOC services to Kailea and using Kailea’s SaaS InSite solution, a customer is relieved of this burden of evaluating and implementing new technologies for internal use, because Kailea continually assesses its practices and technologies to ensure we’re operating as efficiently as possible.
Hiring, training and managing the turnover of a 7x24 Network Operation Center is very difficult and costly. Companies will either overstaff in an effort to prepare for peak activity or stretch their teams too thin and risk increased turnover due to burnout. By outsourcing this challenging responsibility to Kailea, a company can free existing staff to focus on higher value projects that will ultimately result happier employees and customers alike.