Kailea’s monitoring module adds real-time alerts and performance statistics to the InSite console thereby improving incident management capabilities, by facilitating the rapid correlation of monitoring data with cases, applications, data centers, racks and devices. The synthesis of real-time monitoring data and more static IT information powerfully assists technical staffs in performing root cause analysis and dramatically reduces the time required for incident management and problem resolution.
InSite’s ability to correlate real-time monitoring with a variety of IT information makes it possible to improve processes, and increase efficiencies of customer and IT support staffs. This ultimately lowers expenses and increases system, application and service availability. Additionally, InSite has been designed to enable ITIL-based process adherence, or other best practices within the incident management process.
A Kailea-provided appliance can collect monitoring data or it can be fed into the appliance by a customer’s existing monitoring tools. InSite’s monitoring flexibility insures that the most appropriate monitoring solution can be applied at the various stages of a company’s growth cycle.
InSite with integrated monitoring makes it much easier to populate cases with both alert data and command results that have been gathered via Kailea’s proprietary command engine. The easy drag-and-drop addition of monitoring and command data to cases, further increases incident management efficiencies and contributes to the creation of a more accurate and relevant knowledge base for future reference.
InSite’s monitoring solution also offers an enhanced ability to create in-depth dashboards and reports around such metrics as asset and application availability or SLA’s.
InSite monitoring delivers the following features:
- Push button case creation that automatically populates cases with relevant, real-time data
- Automated Appliance - wakes up and phones home, eliminating the need for inbound access during deployment
- On-premise monitoring - agent-less monitoring and alerting takes place behind customer firewall, to prevent MSP from being "blind" in the case of a connectivity loss
- Appliance as a command proxy - runs commands behind the customer's firewass, via role-based security. Root passwords not required for remote users. InSite provides audit trails of all command execution
- Open API's - designed to take feeds from or integrate with other monitoring/alerting tools
- Dedicated IP address of appliance - enables an MSP customer to handle multiple end-user customers that have identical IP address blocks, without having to do network address translation