Insite is a complete IT Systems Management solution for enterprise IT and service providers that is integrated with Salesforce and designed to support best practices like ITIL. InSite is an On-Demand case management, change management and asset management solution that extends the powerful work flow capabilities of the Force.com platform to IT, by enabling correlations between IT Assets, Cases and Change Requests that is essential to increase IT resource efficiency.
InSite is a true multitenant application, built natively on top of the Force.com platform. End-users can access all IT asset related data through a common web-based portal. InSite allows increased IT resource optimization at the various stages of an IT asset life cycle by reducing the time spent looking information in several disparate sources.
InSite is the first IT SaaS solution designed to leverage the powerful work flow capabilities of the Salesforce platform, upon which it is built, and to displace costly on-premise IT ticketing, asset management and change management tools. By purchasing a solution that has been built from the ground up as a SaaS application, Kailea’s customers avoid the costs associated with installed software, while increasing the quality of IT service delivery.
InSite encompasses a common infrastructure and code base that is maintained 7x24 and enables centralized access to IT-related data in a manner that supports ITIL process adherence.
Additionally, Asset data is associated with information around Change Requests, Data Centers, Software and Vendors, which enables access to a comprehensive set of data around IT assets, tasks and change, through one central platform view.