InSite: Changing IT Systems Management
Kailea offers a unique mix of modules known collectively as InSite that are designed to help increase IT efficiencies, while simultaneously reducing costs. Most customers see an immediate ROI. With the rapid deployment and low maintenance that distinguishes SaaS solutions, InSite is the first SaaS solution to provide completeIT Systems Management capabilities, and the only solution designed to fully integrated with Salesforce.com’s platform. 
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Makes if possible for a comprehensive set of information about an IT asset to be stored, tracked and used to more efficiently. Enable streamlined processes to better manage IT assets through their entire life cycle. Catalog your inventory assets and associate them with other cases, changes Requests, software, accounts or users.
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Track both incidents and problems separately. Automatically assess impact in multi tenant environments allowing faster more accurate communication. Use the powerful case wizard to quickly and accurately categorize your problem and improve reporting.
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Enable associations between assets, cases and support contracts, while leveraging tasks for reminders about support expiration. Centralized view of vendor associations improves support efficiency and unlocks powerful reporting.
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Connect racks to data centers and assets to racks. Automatically search for open cases by simply selecting data center, rack or equipment. Keep your diagrams up to date with a powerful web 2.0 interface. Drag and drop racks for a virtual picture of data centers. Position assets in rack for a vertical, front facing view.
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Get hundreds of report templates for reporting data like, contract expiration dates by month, inventory by locations, change requests by department or individuals, and much more. Enable reports that allows executive in various departments to view information about IT assets that is relevant to them. Easily and quickly create custom reports around important matrices.
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Create change requests and attach applications or link to assets with a simple drag and drop interface. Quickly create a queue of multiple tasks, during the creation of a CR, and send simultaneously via the Force.com workflow/approval engine to enforce compliance and keep all parties informed.
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A central repository for critical software information that is associated with Accounts, Assets, Change Requests, users and Vendors. Track bugs, license expiration dates and more.
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With InSite, you can monitor uptime, performance and availability of critical systems and URL’s, in real-time all through the same central management platform. View information related to assets, racks or Data Centers and enable rapid correlation of events in order to facilitate root-cause analysis.
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