InSite: Changing IT Systems Management
Kailea’s InSite 2 is the first integrated suite of on demand applications for your Help Desk, Service desk and IT Service Management needs on the robust and flexible Force.com platform from Salesforce.com. Just log on with your pc or smart phone’s browser and all of the modules are right there and ready for you to start working. You no longer need to use or pay yearly maintenance on your old in house on premise applications. We handle all of the maintenance, upgrades, monitoring, storage and data security. You get to focus on running your business. Any custom fields, screens, reports or work flows that you need can be quickly added so you can work your way, how you want it. 
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Makes if possible for a comprehensive set of information about an IT asset to be stored, tracked and used to more efficiently. Enable streamlined processes to better manage IT assets through their entire life cycle. Catalog your inventory assets and associate them with other cases, change requests, software, accounts or users.
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Read more... [Inventory]
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Track both incidents and problems separately. Automatically assess impact in multi tenant environments allowing faster more accurate communication. Use the powerful case wizard to quickly and accurately categorize your problem and improve reporting.
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Enable associations between assets, cases and support contracts, while leveraging tasks for reminders about support expiration. Centralized view of vendor associations improves support efficiency and unlocks powerful reporting.
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Connect racks to data centers and assets to racks. Automatically search for open cases by simply selecting data center, rack or equipment. Keep your diagrams up to date with a powerful web 2.0 interface. Drag and drop racks for a virtual picture of data centers. Position assets in rack for a vertical and front facing view.
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Read more... [Data Center]
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InSite comes with dozens of pre built report templates covering information such as contract expiration dates by month, inventory by locations, change requests by department or individuals, and much more. Use the embedded REPORTS tab facility to build your own custom reports that use any of the InSite data fields you have populated. Turn those reports into crisp clear visual displays using the point and click functions in the DASHBOARD tab. Insite provides IT management with an easy way to capture all relevant data and then generate and distribute up to the minute reports that will show how IT teams are doing in meeting SLA's, ensuring end user satisfaction, managing resources/assets, controlling/allocating costs and driving operational improvements by using more efficient processes
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Read more... [Reports]
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Create change requests and attach applications or link to assets with a simple drag and drop interface. Quickly create a queue of multiple tasks during the creation of a CR and send simultaneously via the Force.com work flow/approval engine to enforce compliance and keep all parties informed.
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Read more... [Change]
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A central repository of essential information covering your software assets that can be associated with contacts, accounts, incidents. problems, changes, request fulfillment, service portfolio/catalog, release management, vendors and financials. Track bugs, license expiration dates, number of licenses owned and more.
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Read more... [Software]
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Kailea provides outsourced level 1 NOC services to customers on a 24 X 7 basis. This is done using a special Kailea built appliance that is installed behind a customer firewall. Once in place, this appliance will monitor performance and availability of applications, processes, servers, network devices, power supplies/controllers, network attached storage, load balancers, TCP ports and URL's. Alert data, Syslog data and Graph data is collected. This data is sent to Kailea through an encrypted tunnel. At the Kailea NOC our system engineers observe your incoming status messages and take action for you 24 X 7 according to your run book proceedures.
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Read more... [Monitoring]
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