Why Does Level 1 NOC Outsourcing Make Sense?

A growing number of companies are discovering that their best use of money and resources is to focus on investing in projects that have strategic impact and will differentiate them from their competitors.  Non strategic IT needs can best be met by looking to 3rd party providers to get what is needed.  This is especially true with IT infrastructure requirements.  Outsourcing options have evolved way beyond the old model where you essentially handed entire data centers and staff over to an outsourcing vendor and has become more granular and focused.  Now you have outsourcing choices for each individual aspect of modern IT and data center operations.  A good example is the outsourcing of the level 1 NOC services you need to a company like Kailea.

Managed Service Providers (MSPs) are great candidates to take advantage of what Kailea provides. Their business of remote monitoring and management of many different applications across a broad customer base in theory would give them an advantage from economies of scale. They should be able to leverage a large pool  of internal technical resources and to acquire or build the kind of technology needed to maximize efficiencies in a way that individual companies can’t attain. Unfortunately, the traditional methods and technologies used to perform monitoring, data gathering and remote resolution often prevent MSP’s from realizing all of the benefits available from a more modern approach.

Kailea solves this problem for the MSPs by providing a true multi-tenant solution built from the ground up to overcome the common issues associated with VPN’s and typical remote monitoring consoles. With Kailea monitoring services, MSPs can now offer a full a la cart menu of monitoring options to their customers that avoid the typical lack of audit trails or need for remote root-level access to customer equipment.

Why Kailea?

Kailea’s strategic 24 X 7 level 1 NOC service capabilities empower companies to break the traditional cycle of cost escalations characterized by alternating increases in resource requirements and tools aimed at improving IT operating efficiencies. By avoiding this negative spiral of cost, companies can enhance their IT department’s ability to support more strategic initiatives. Companies that strategically outsource their level 1 NOC requirements to Kailea can redeploy the savings in time and resources to those business-critical projects that improve their core business, profitability and competitive position.