Kailea’s InSite is the first integrated suite of on demand applications for your Help Desk, Service desk and IT Service Management needs on the robust and flexible Force.com platform from Salesforce.com. Just log on from your pc or smart phone and everything is right there ready for you to start working. We handle all of the maintenance, upgrades, monitoring, storage and data security. You get to focus on running your business. Any custom fields, screens, reports or workflows that you need can be quickly added so you can work your way how you want it. Kailea InSite supports the popular ITIL v3 best practices as well and it allows you to implement ITIL v3 in a modular fashion at your own pace. All upgrades are seamless, included in your subscription and any customizations you have done are kept intact so you never have to recode anything to move forward. Customizations, creating workflows, creating reports and dashboard visual displays are all done with simple point and click steps and no coding is needed.